Stormys Car Sales & Automotive Centre, Picton, ON

3 Reviews
Stormys Car Sales & Automotive Centre
13221 Loyalist Pkwy
K0K 2T0 Picton
ON

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Keywords:
Car Sales, Auto Dealers, Used Cars, Automotive Centre
Stormys Car Sales & Automotive Centre is listed in the following categories:
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Reviews

April 24, 2017

we have bought more then on car at stormys we buy the warranty you dont have to get the work done there buy we do they have done brake work bearings, starter, sway bars, bushings , ball joints plus more the one person said a friend had to replace a bearing several weeks later., well there is a thing called wear and tear you cant blame stormys for that, i took my car to good year for an oil change I always went there but one day stormys was doing something under warranty so i asked to get an oil change good year were a little up set because i didbt go there all of a sudden i had a loose ti rod i went to another garage and they said it was all good i went to stormys and they said it was all good if its a mone warranty part they tell you first

more than 6 months ago

This will be our 4th purchase from Stormeys auto in Picton. No pressure or hassle. If this vehicle is as good as the others we will have no complaints what so ever. If your shopping a pre owned vehicle of any kind, go there.

Donald C. Mayne

, more than 6 months ago

A neighbour had purchased a pre-owned Nissan Juke and a Nationwide warranty from Stormy's in Picton in the spring of 2015. The warranty provided peace of mind by ensuring that future major issues with the car were covered. Stormy's represented that the warranty was good to 200,000 Km and that ALL mechanics would accept this 3rd party warranty. Stormy's mechanic provided the safety certificate on the Nissan Juke. On that basis, I referred a friend to Stormy's to purchase a car. Stormy's sold her on a 2011 Subaru Outback and the Nationwide warranty and furthermore said that if the warranty is never used, the premium would be refunded. They also agreed on a trade-in for her current vehicle. Stormy's mechanic provided the safety certificate on the 2011 Subaru Outback. Funny thing though, when it came time to sign the deal, Stormy's netted out some numbers (purchase price vs trade-in) to save themselves taxes. It had no impact on my friend but it does seem a bit underhanded to the government. That should have been a clue however to events that followed. Fast forward several weeks. The neighbour's Nissan Juke had to have its front left wheel bearing replaced. This is strange because part of the safety inspection is to test by rotating each wheel to ensure there is no indication of excessive wear or damage; or maladjusted so as to result in excessive play or binding. Shortly after that incident, she had to replace the battery. The safety inspection should have verified that the voltage of the battery and the charging system are within the manufacturer’s specifications. Perhaps they overlooked these or perhaps it is a coincidence that the wheel bearing failed and the battery died within weeks of the safety inspection. After three months, my friend's car was taken in for routine maintenance at her local Subaru dealer's service centre in the east end of Ottawa. The Subaru dealer refused to recognize the Nationwide warranty. They observed that Nationwide would not pay promptly and would require cheaper non-original manufacturer replacement parts. The Subaru mechanic also observed that the brake pads in my friend's car were not original manufacturer's brand and furthermore they had been installed upside down! The Subaru dealer reversed the brake pads at no charge. This is really strange given the safety inspection requires: "Brake drums and disc brake pads shall be removed from all wheel brakes, except from those wheel brakes which are designed to provide adequate examination without removal of brake drums or disc brake pads but not including a brake which by inspection or performance testing indicates a defect, and all operating and structural components of each wheel brake assembly shall be inspected and tested." When Stormy's was asked to comment on these issues they denied any wrongdoing, claimed that mechanics routinely criticize other mechanics' work. Furthermore, they said, because 3 months have passed since the warranty was issued, any refund from Nationwide is unlikely. This is even though the warranty has not be used. My friend will have to contact Nationwide to determine if a partial refund might be available. My neighbour and my friend are concerned that the safety inspection done by Stormy's was superficial and that there was serious misrepresentation regarding the warranty. These are clearly an ongoing issues. Both my neighbour and my friend did not receive peace of mind from their car or warranty purchases from Stormy's. When you purchase a car from Stormy's, I strongly recommend an independent mechanic do the safety inspection certification and to think twice about purchasing a warranty since it may not be recognized by other mechanics. Stormy's people were very friendly, hence the two stars. Unfortunately they are not prepared to stand by their safety certificate or Nationwide warranty representations. We are currently looking into filing formal complaints.
Comment

by more than 6 months ago

Stormy's contacted me as a result of the review. They could not explain why the changes were made to the purchase price or trade in value but there was some suggestion that it was for internal bookkeeping inventory reasons. They did indicate that the warranty would be recognized at the Subaru dealer on the other side of Ottawa and suggested alternatively that my friend pay for the repairs and then collect from Nationwide directly. Neither of these workarounds were consistent with their warranty representations.

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