Horible Sevice
Thanh L
They run a yearly Xmas Photo Shoot at Real Canadian Superstore 875 Highland Road West, Kitchener, On n2n 2y2. You pay upfront on the day pictures are taken and then you need to go and pick them up at a later date at their store at 370 Highland Road, Kitchener, On n2m 5j5. I sent my son to pick up the images in the first week of January, after 20min of searching they told us the images were already picked up. My son said that wasn't possible since we never came in. They then said we will reprint the photos and give you a call in a few days. Weeks past and today on February 3 2009. We went to take past port pictures and asked about the xmas images. Told us that it was picked up already, Told us that we were trying to just get more pictures. We told him that no one has picked it up, we have the claim check "6046" asked why would u give photo away to someone else without a claim check, or get a phone number or even a signture. He then told us that hes been in business for over 40 years, that he wasn't scared, "Go call the Cops, Go call Lawyer, or Better Business Bureau. I'm Busy i don't care. This was the owner that was speaking to us. After we just got pastport images from him, after we have gotten pictures taken from him for the past 3 years. So we paid for the photo, went to pick them up and he didn't have them ready weeks after then told us they would call and print new ones out. then accused of trying to scam them out of new photos, and told us to call the cops, or what ever we want cause hes been in business for over 40 years and just dont care cause hes not scared. This was all over a $5.00 photo for my little 3 year old daughter.
We just don't want other people to get ripped off and verbally attacked. All we ask is our memories of this xmas as we do each year and what we paid for a photo of my little girl and santa.
2/3/2010
Tags:
highland camera